Michael Cook, Director of Operations

Since joining Errand Solutions Michael has headed the implementation of the Topgrading philosophy and the C.I.D.S. interviewing process. In addition, through Michael’s leadership Errand Solutions has refined its internal accountability metrics. Michael has been employed by Errand Solutions since August of 2007.

Michael has spent the last 25 years in the retail/hospitality setting while serving in the role of Manager, District Manager, Regional Manager and Operations Manager with well-known organizations such as the Footlocker Corporation for 10 years; the Hatshack/Lids/Hatworld Corporation for 8 years; Bed, Bath & Beyond; Coca Cola’s retail division as well as The Athlete’s Foot and Edison Brother’s Stores.

Michael has been a vital part of implementing necessary change that has helped each of these organizations to experience substantial growth. Shrink Control, Sales Growth, Recruiting, and metric driven Accountabilities were his major contributions. During his time at Footlocker the company grew from 800 to 2400 retail locations, while at Hatshack the company experienced growth of 700% in store base.

Educational Background: Michael attended Business Management and Marketing classes at Youngstown State University (1986) and more recently completed Business Management and Intelligent Leadership coursework at the University of Georgia (2003).