| "A healthy work environment continues to be critical to the rentention of quality nursing staff. The implementation of Errand Solutions has allowed us to give back to our staff the precious gift of time. Nurses are able to use the services to assist with routine everyday needs ranging from dry cleaning to car services. Errand Solutions takes the hassle out of obtaining these services so staff can enjoy their time off doing what they like instead of using the day to run errands." |
| - Becky Keck, Assistant Hospital Director, Vanderbilt University Medical Center |
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| “The cost of Errand Solutions services is minimal, and it is easily offset by retaining four or five associates with the cost of hiring and training. Our culture change and emphasis on our associates has resulted in 300-400 people staying aboard, so Errand Solutions doesn’t cost a thing.” |
| - Michael Eesley, CEO, Centegra Healthcare System |
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Excerpted from a letter:
“I would like to express my appreciation to the concierge staff (Errand Solutions) for their assistance during my stay at the Hyatt Regency Chicago. Vanessa, in particular, was very helpful and a pleasure to speak with. She had immediate answers to our questions, dealt with us in a professional yet friendly way, and made our stay here more pleasurable.” |
| - Hyatt Regency Chicago guest visiting from Starkville, Mississippi |
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| “Service has really assisted us in retaining employees…the service grows exponentially every day. If we can save just 7 out of 4000 of our associates, you can’t help but do it.” |
| - Carol Schneider, CEO, Advocate Christ Medical Center & Hope Children’s Hospital |
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| “I don’t have to wait in lines or traffic, and they know me personally.” |
| - Annie Torres, Centegra Memorial Main employee |
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| “If I retain 3 nurses in one year, the program has paid for itself. While the measurement to determine the link between Errand Solutions and retention are intangible, the program is priced competitively and we believe it has been effective. Since the inception of the Errand Solutions program, employee survey scores for satisfaction have increased and retention has improved.” |
| - Bev Weber, Vanguard Health Systems & former CEO of MacNeal Hospital |
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