Matthew was a regular Errand Solutions customer. Whenever he needed something done right, and on time, Nichol was his point-woman. One day, he came into the Errand Solutions office with a larger request than usual. “One of my best employees has a birthday tomorrow,” he told Nichol. “Greta is the hardest working woman, and I know that she doesn’t do a lot by the way of treating herself. I thought I’d get a cake for her.” “How nice!” Nichol answered.…