Theresa was sitting at the concierge desk when a woman walked in. She came up to the desk, and was clearly frazzled. Without even giving Theresa a chance to wish her a good morning, the woman started talking. “Hi there,” she started, but didn’t wait for a response.”My husband and I came in for an appointment this morning, and while we were in here a tire on our car went flat. Can you call someone to come help us? Or…