“Emily, it’s Linda from the fourth floor. I was wondering if you could do something for me.” Emily never knew what to expect when she picked up the phone. Working for Errand Solutions, she knew that this call could be about almost anything. There was, however, a certain framework. Picking up the phone meant keeping an open mind, and being ready to think creatively. She never could have expected a request like Linda’s. Linda was a nurse who primarily worked…