Marsha

We Stand with Max

I am feeling compelled to share with you that the past week has been really rough for my family.  We are not OK but we will be if we no longer stay silent. Since I brought Max home as a baby in 2010, we have faced: Overt acts of violence that I never reported, like a woman spitting in my face after she asked to see my bundle of joy Questionable police activity when Max was stopped by a police…

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The C Word: Not Your Grandmother’s Concierge

Ever since I started Errand Solutions, we’ve been called a “concierge company”. And it makes me cringe! Our team is full of wonderful people whose job is to take care of our customers’ errands and help them live purpose-driven lives. But when I think of a concierge, I think of a snobby person behind a desk. They make recommendations based on who gives them kickbacks, not on what’s best for the customer. That’s not what I built. All I want…

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Horror in the ED

My exuberant five-year-old son and I are no strangers to an emergency room. One night Max developed a cough and was having trouble breathing. So I bundled him up and headed off to the nearest hospital. I assumed it was the croup it’s a chronic problem for him, but I wanted to be sure, and was hoping the doctors would be able to do something to help him catch his breath. To my relief, there was no one else waiting…

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Let’s Continue the Conversation

I had an amazing time at the Cleveland Clinic Innovation and Empathy Summit! I came back to Chicago more inspired than ever, after sharing so many best practices with hospitals from around the country. It was great catching up with some of you and hearing about challenges and successes you are currently experiencing. Here are the top five things I learned: 1. Fear and Love do not coexist. When caregivers come into the room of a patient and exude confidence…

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