Patient Satisfaction

Horror in the ED

My exuberant five-year-old son and I are no strangers to an emergency room. One night Max developed a cough and was having trouble breathing. So I bundled him up and headed off to the nearest hospital. I assumed it was the croup it’s a chronic problem for him, but I wanted to be sure, and was hoping the doctors would be able to do something to help him catch his breath. To my relief, there was no one else waiting…

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Let’s Continue the Conversation

I had an amazing time at the Cleveland Clinic Innovation and Empathy Summit! I came back to Chicago more inspired than ever, after sharing so many best practices with hospitals from around the country. It was great catching up with some of you and hearing about challenges and successes you are currently experiencing. Here are the top five things I learned: 1. Fear and Love do not coexist. When caregivers come into the room of a patient and exude confidence…

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