Healthcare in the U.S. has become extremely competitive. With hospital ratings and patient experience data available to the public, patients and their loved ones have become savvy consumers, looking to find the very best care. Today, the model of care is no longer viewed through a purely clinical lens. The modern definition of healthcare has expanded to include the entire patient experience, ranging from pre-admission, parking availability, way-finding, food service, cleanliness of the room, all the way to the responsiveness of call bells, how well a care team works together, and accommodations of visitors and family.
Enter: Errand Solutions.
In today’s healthcare marketplace, it is essential to find and support innovative ways to improve reputation and overall marketplace position, while attracting and retaining the best staff. Through programs aimed at creating a premiere patient and employee experience, and supporting a welcoming family experience, Errand Solutions helps to set its clients apart from the competition.
“The guest relations assistants are a vital part of our customer service team in the emergency center. Often times, an emergency medicine physician or nurse are rushed and focus so much of their efforts on the patient’s medical condition and unfortunately not enough time or attention on patients in whole. Their feelings, concerns, questions often are perceived as having secondary importance. Guest relations assistants help us bridge the gap and assist us in providing spiritually centered holistic patient care.”
Dr. Robert Takla, MD, MBA, FACEP, Medical Director and Chair – Emergency Medicine,
St. John Hospital and Medical Center
Happy Employees, Happy Patients.
Studies show that patient satisfaction is directly linked to employee satisfaction. Compared to unhappy coworkers, happy hospital employees:
- are 47% more likely to display a genuinely caring attitude toward patients
- result in 87% fewer patient infections
- save hospitals $1.1 million in annual malpractice claims
Ready to improve your patient satisfaction scores? Get in touch today!